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Customer Experience in Life Sciences: 2021 Industry Landscape
Many pharma commercial organizations are reviewing their customer experience (Cx) strategies, investments, and metrics. DHC has partnered with the Medallia – a leading organization in Cx with top global brands such as JNJ, Delta, Mercedes, Four Seasons- to develop a perspective to better understand the evolution of customer experience in pharma.

Speakers include:
Mark Bard, Co-Founder, DHC Group
Laurie Meyers, Head of Patient/Customer Engagement and Experience Design, Genentech
Jessica Saperstein, Head of Customer Experience and Consumer Marketing, Novartis
Richard Schwartz, Life Sciences Industry Cx Practice Lead, Medallia

Jul 21, 2021 12:00 PM in Eastern Time (US and Canada)

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